Top Ten Things SMEs Overlook

On Tuesday evening I was invited to a meeting of JCI Harrogate, with guest speaker Mark Deere (from Supporting SME Leaders) giving a presentation on ‘Ten Things Small and Medium Sized Businesses Overlook’.

This was my first experience of the new branch of the networking and professional development group, and after hearing a little more about JCI and the benefits of becoming a member, I’m sure it won’t be my last.

During the course of the evening Mark shared some fascinating insights from his experience in the Marines, running a Plc and his current role. (more…)

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Social CRM Crucial To Hospitality Industry

‘The customer is always right’, that old adage that the service industry loves to hate. Most of the time it does hold true, but there are definitely a few customers who don’t know their onions from their onglet.

Service is not a Field of Dreams, you cannot sit back and expect the customer to always come to you, it is a service professional’s job to know what they want, how they want it and manage their expectations. To do this you need to be where the customers are.

 

Social CRM Hospitality
It’s not difficult is it, even a paper plate and marker pen will do!

 

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